The Bomgar Box

The Remote Support Appliance™

The Bomgar Box is Bomgar’s answer to the security demands and integration needs of IT outsourcers and internal support organizations. With Bomgar’s Remote Support Appliance solution, you can ensure complete control over security. This helps you take advantage of your existing infrastructure when you deploy remote support.Bomgar also makes it possible for you to manage support teams with internal directories and authentication methods. Manage hundreds of support staff by leveraging the access managment systems you already have in place.

For Enterprises With Enterprise Licensing			For Small Businesses With Standard Licensing
Virtual Appliance	B400	B300	B200	B100
Capacity: Defined by Virtual Infrastructure	Capacity: Up to 1200 concurrent support reps	Capacity: Up to 300 concurrent support reps	Capacity: Up to 20 concurrent support reps	Capacity: Up to 5 concurrent support reps
Concurrent Licensing – Download this document to learn more about the benefits of Bomgar’s licensing model. License Comparison Chart – Compare Enterprise and Standard Licensing.
Authentication
• LDAP • RADIUS • Kerberos	• LDAP • RADIUS • Kerberos	• LDAP • RADIUS • Kerberos	• LDAP	• LDAP
Integration
• Syslog Server Integration • Microsoft SQL Server • Database integration and API Extraction Tool • API and SDK for Custom Integrations	• Syslog Server Integration • Microsoft SQL Server • Database integration and API Extraction Tool • API and SDK for Custom Integrations	• Syslog Server Integration • Microsoft SQL Server • Database integration and API Extraction Tool • API and SDK for Custom Integrations	• API	• API
Integration Options – Download this document to learn more about the benefits of Bomgar’s integration options.
Redundancy
Defined by VirtualInfrastructure	• Dual processors • Dual power supplies • RAID 1 & RAID 6 – Eight physical drives configured into two logical RAID drives, supports the loss of up to three drives without losing data • Hard drive failure notification • Failover to secondary device to continue remote support	• Dual processors • Dual power supplies • RAID 5 – three hard drives and one hot spare • Hard drive failure notification • Failover to secondary device to continue remote support	• Single processor • Single power supply	• Single processor • Single power supply
Cross-Platform Support
• Windows 95-Win 7, Server 2003-2008 • Mac OS X 10.3 – 10.6 • SLED 10, 11 • RedHat Enterprise 4, 5 • Fedora Core 10, 11 • Ubuntu 8.10, 9.04 • Windows Mobile 5.5 – 6.1 • BlackBerry OS 4.3 – 4.7	• Windows 95-Win 7, Server 2003-2008 • Mac OS X 10.3 – 10.6 • SLED 10, 11 • RedHat Enterprise 4, 5 • Fedora Core 10, 11 • Ubuntu 8.10, 9.04 • Windows Mobile 5.5 – 6.1 • BlackBerry OS 4.3 – 4.7	• Windows 95-Win 7, Server 2003-2008 • Mac OS X 10.3 – 10.6 • SLED 10, 11 • RedHat Enterprise 4, 5 • Fedora Core 10, 11 • Ubuntu 8.10, 9.04 • Windows Mobile 5.5 – 6.1 • BlackBerry OS 4.3 – 4.7	• Windows 95-Win 7, Server 2003-2008 • Mac OS X 10.3 – 10.6 • SLED 10, 11 • RedHat Enterprise 4, 5 • Fedora Core 10, 11 • Ubuntu 8.10, 9.04 • Windows Mobile 5.5 – 6.1 • BlackBerry OS 4.3 – 4.7	• Windows 95-Win 7, Server 2003-2008 • Mac OS X 10.3 – 10.6 • SLED 10, 11 • RedHat Enterprise 4, 5 • Fedora Core 10, 11 • Ubuntu 8.10, 9.04 • Windows Mobile 5.5 – 6.1 • BlackBerry OS 4.3 – 4.7
Platform Support – Learn more about Bomgar’s cross-platform support capabilities. Smartphone Support – Learn more about using Bomgar remote support for smartphones and mobile devices.
Jump Technology™
Remote access includedApprox. 1000 Jump ClientsDepends on VirtualInfrastructure	Remote access included Up to 6000 Jump Clients	Remote access included Up to 1000 Jump Clients	Remote access includedUp to 1000 Jump Clients	Remote access included Up to 100 Jump Clients
Jump Technology – Download this introduction to Bomgar’s patent-pending remote access technology.
Deployment
Virtual Appliance VMware ESX 3.5+ (including ESXi)	2U rack-mountable server 3.5 x 17.2 x 25.5 in., 55 lbs.	1U rack-mountable server 1.7 x 17.2 x 26.7 in., 45 lbs.	1U rack-mountable server 1.7 x 16.7 x 14 in., 17.5 lbs.	Desktop-Sized Appliance